Delete your Afyatel account

Afyatel is published by Kas-Annex Medical Center. You can delete your account and the data linked to it in two ways.

Option 1: in the app (fastest)

• Open Afyatel and sign in.
• Go to Profile → Privacy & legal → Delete account.
• Confirm. Your account is closed immediately.

Option 2: by email, if you no longer have the app

Email support.afyatel@gmail.com from the email address on your account with the subject "Delete my Afyatel account". Include your name and the phone number you used for M-Pesa. We will confirm by email and complete the deletion within 30 days.

What is deleted

• Your profile, photo, contact details, emergency contact and location
• Your health record: vitals, allergies, conditions, medications and dose history
• Your chats, attachments, group memberships, reviews and push notification token
• Your posts and comments in the community feed

What we keep, and for how long

• Payment records: 5 years, as Kenyan tax law requires (Tax Procedures Act, 2015)
• Clinical records a provider wrote about you (consultation notes, prescriptions, lab results): for the period required under Kenyan health records law, X years, and then deleted. After your account is deleted they remain available only to the providers who wrote them, as their legal clinical record.
• Prescriptions you uploaded for a pharmacy order: kept by that pharmacy as its dispensing record
• Backups: overwritten within 7 days